Frequently Asked Questions
Please reach us at info@30aluxuryclean.com if you cannot find an answer to your question.
Our pricing reflects the exceptional quality and meticulous care we provide. We offer competitive Airbnb vacation rental cleaning rates tailored to the size and specific needs of your property. For detailed pricing information, please click here or contact us directly.
After each service, we provide comprehensive photo documentation showcasing the pristine condition of your property. This ensures transparency and peace of mind, confirming that every detail has been addressed to our exacting standards.
We understand that plans can change. Cancellations made at least 24 hours in advance incur no fee. However, if our team arrives and is unable to access the property due to unforeseen circumstances, a $35 fee applies to compensate for the allocated time and resources.
Yes, we restock the following essentials at no additional cost:
- 1 roll of premium toilet paper per bathroom
- 1 roll of high-quality paper towels
- 3 extra trash bags
Additional items or specific brands can be provided upon request to enhance your guests' experience.
Absolutely. If your property is equipped with on-site laundry facilities, we include up to 4 loads per turnover, ensuring linens are freshly laundered, folded, and elegantly presented. For properties without on-site facilities, we offer off-site laundering for a fee of $65 plus $10 per load. Please specify your preferences when booking.
No. Our commitment to excellence remains consistent, and we do not impose extra fees for services rendered on weekends or holidays. All bookings are subject to availability.
Yes, we offer same-day service based on scheduling availability. To ensure we can accommodate your request, please contact us as early as possible.
Certainly. While we adhere to our own rigorous cleaning standards, we are happy to accommodate specific requests or staging preferences. Please provide detailed instructions or photos in advance to ensure your expectations are met.
Our team can assist with minor maintenance duties, such as replacing smoke detector batteries, unclogging toilets, or changing air filters. For more extensive repairs or tasks requiring specialized skills, we recommend consulting licensed professionals.
Our professional cleaners arrive promptly at the scheduled time, prepared to deliver exceptional service. We kindly ask that the property is accessible and unoccupied during the cleaning window to ensure optimal results.
For security and convenience, we recommend installing a lockbox or smart keypad at your property. If you prefer for us to hold onto a physical key, this must be arranged in advance and securely documented.
Booking your first white-glove cleaning is simple. Click here to schedule your service, and let us take care of the rest. We’ll confirm all the details to ensure a seamless and elevated experience.
We accept all major credit and debit cards. For your convenience and our efficiency, we do not accept cash or checks.
Yes. You’ll be assigned a primary cleaning team who becomes familiar with your property’s unique layout, preferences, and presentation style—ensuring consistent, high-quality service every visit.
Absolutely. Your Airbnb or vacation rental property is your investment—and we treat it as such. Our cleaners are fully vetted, background-checked, and trained to the highest standards. You can rely on us to arrive on time, care for your space with precision, and deliver excellence.
If access is unavailable, our cleaners will contact you within 30 minutes of arrival via call, text, or email. They can wait if needed, though this will reduce the scheduled cleaning time. If access is not granted and the service must be canceled, a $35 cancellation fee applies.